35bd's Privacy Policy
This page contains the complete details of the policies 35bd follows for collecting, storing, and protecting your personal information.
1. Introduction
35bd is an online sports betting and casino platform in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users. This Privacy Policy ("Policy") describes how 35bd collects your personal information, the purposes for which that information is used, with whom it may be shared, and the steps we take to protect your information.
By using our website (35bd.mom) or any related services, you will be considered to have given your consent to the terms described in this Policy. If you do not agree with any part of this Policy, you are requested not to use our services.
This Policy applies only to 35bd's own platform and services. The respective third party is responsible for the privacy policy of any third-party websites or services.
SSL Encryption
All data transmission is secured by industry-standard SSL encryption.
Secure Storage
Your information is stored on secure servers and protected from unauthorized access.
Fair Use
Your information is used only for its intended purpose — never misused.
2. What Information We Collect
35bd collects various types of information necessary to provide its services. Below is a detailed description of the information collected:
2.1 Information Provided Directly by You
When you create an account on 35bd or use its services, you provide the following information yourself:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile phone number
- Email address
- Password (stored in encrypted form)
- National ID card or passport number (when identity verification is required)
- Financial transaction information (bKash, Nagad, Rocket, or Upay number)
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device identification information
- Browser type and version
- Operating system
- Time spent on the platform and pages visited
- Click patterns and usage behavior
- Information collected through cookies and similar tracking technologies
- Referral source (which page you came from to reach our site)
2.3 Transaction-Related Information
The following information is stored to manage financial activity on the platform:
- Deposit and withdrawal history
- Betting and gaming history
- Bonus receipt and usage records
- Transaction date, time, and amount
3. Use of Information
35bd uses the collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and bonuses
- Ensuring betting and gaming services
- Managing the VIP program and distributing rewards
3.2 Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Complying with Anti-Money Laundering (AML) regulations
- Verifying age and ensuring responsible gaming
- Protecting the integrity of the platform
3.3 Customer Service Improvement
- Responding to support requests
- Sending important service-related notifications
- Analyzing and improving the user experience
- Diagnosing and resolving technical issues
3.4 Marketing and Communication
With your consent, 35bd may send you promotional offers, bonus notifications, and updates on new services. You can opt out of such communications at any time.
We never sell your information to third parties. Our policy is fair and limited use of your information.
5. Data Security Measures
35bd takes industry-standard technical and organizational measures to ensure the security of your information. Ensuring a safe and reliable platform is our commitment.
SSL/TLS Encryption
All data transmission is protected by 256-bit SSL encryption, which keeps data secure while in transit.
Secure Server Infrastructure
Your information is stored in secure data centers and verified through regular security audits.
Access Control
Only authorized personnel can access the required information, and every access is logged.
Security Monitoring
An automated monitoring system runs 24 hours a day to detect suspicious activity.
However, transmitting information over the internet is not entirely risk-free. While we provide protection to the best of our ability, you must also be careful to keep your account password confidential and avoid logging in from unfamiliar devices.
7. Your Rights
As a user of 35bd, you have the following rights over your own personal information:
7.1 Right to Access Information
You can find out at any time what information we hold about you and how we use it. Submit a request to access your information through the support team.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to request a correction. This can be done through account settings or via support.
7.3 Right to Delete Information
In certain circumstances, you have the right to request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
7.5 Right to Opt Out
You can opt out of marketing communications at any time. Every notification includes an option to unsubscribe.
To exercise any of the above rights, contact us at [email protected]. We will process your request as quickly as possible.
8. Data Retention
35bd retains your data only for as long as necessary. The following factors are considered when determining the retention period:
- Active account: All data is retained for as long as your account remains active.
- After account closure: Even after an account is closed, certain data may be retained for a defined period to meet legal obligations.
- Financial records: Transaction-related data may need to be retained for a longer period in accordance with applicable law.
- Marketing data: Marketing-related data is deleted once you opt out.
- Backups: Removing data from routine backups may take some additional time.
Once the data is no longer needed, it is securely deleted or anonymised.
9. Protection of Minors
35bd is intended for adults aged 21 and above only. We do not knowingly collect any data from minors.
An age verification process at registration ensures that only eligible users can access the platform. If we become aware that a minor has created an account, that account will be closed immediately and the associated data will be deleted.
To parents and guardians: If you suspect your child has created an account on 35bd, please notify us immediately at [email protected].
10. Policy Changes
35bd may update or amend this Privacy Policy from time to time. Reasons for changes may include:
- Introduction of new services or technology
- Changes in legal or regulatory requirements
- Updates to best practices in data protection
- Changes in business operations
If any significant changes are made, we will notify you by email or via a platform notification. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page always reflects the most recent version in effect. Previous versions may be provided upon request.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The 35bd support team is able to assist you in both Bengali and English.
Live Chat
Our live chat support is available 24 hours a day, 7 days a week. Use it to get an immediate answer to any question.
Email Support
For detailed privacy-related requests, email us at: [email protected]
We are always committed to protecting your privacy rights. 35bd believes that transparency and trustworthiness are the foundation of a lasting relationship.
Related Documents
Read the pages below to learn about 35bd's other policies and terms.